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Proposal Kerjasama Operasi dan Perawatan System

Price	Call
Quantity Order:
Payment Method	Telegraphic Transfer (T/T)
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Pack. & Delivery	Softcopy Proposal
Origin	Indonesia

Specification

Operation proposals

Copies to: 001
Version: 19: 03: 11
Date: March 18, 2011
Abstract: This proposal represents fecsolution bidding in order to offer Joint Operation and Maintenance System Based Information and communication technology ( ICT)
Created by: Fecsolution, Aneka Infotama
This document is presented to assist your company in assessing bids submitted and is normal if the proposed requirements likely to change following the change of business and operational changes. We believe that these proposals can address the needs within the framework of implementation of the maintenance of IT devices in your company.

The term of validity of this document is one ( 1) month from the date of acceptance made by Us

1. INTRODUCTION

A complete information system consists of network infrastructure, hardware, software applications, and WEB. Where these components are complementary and mutually supportive in running a perusahaan.diantaranya:

The network infrastructure includes the data transmission system either wirelessly, As well as conventionally with the data cable. And network equipment on the LAN and WAN, such as switches, routers, modems, etc..
Hardware includes computers ( PCs) , notebooks, and servers, along with other peripherals such as printers, scanners, and others.
Software included in computer operating systems and servers, such as Windows XP, Linux, Windows 2000 Server 2003.2008, and others. And general application software ( Office, Autocad, Visio, Email, Internet Explorer, etc.) .
And special application software developed itself as supporting the company' s main businesses.
Once the system is finished and ready for use, then the next task for the company' s information technology division is to maintain the system to keep it running well. Where should be checked regularly and the condition of the server software applications, checking of data transmission media ( cabling system) . And most often is to serve users to troubleshoot problems that occur on their own PC in both hardware and software side.

As PCs exposed to viruses, can not connect to the internet, printer and other damage. This indicated that the maintenance of information systems ( maintenance) is an important thing to do in order to support the smooth process of work in a company.

2. SOLUTION

Maintenance of an information technology system can be said to largely depend on the availability of human resources in IT field who have the ability to suit the needs and complexity of systems owned

The best alternative if the company does not want to be bothered with problems in the field of IT which is only considered as areas of support is to establish a maintenance contract with a company in the field of information technology services.

We offer services and solutions in the field of Information Technology who completed the tasks in the IT field when a company does not want the addition of the IT budget. All services can be provided locally at the customer site or remotely via the remote computer administrative software.

3. BENEFITS OBTAINED

By performing system maintenance contract with us, the customer has an advantage as follows:

The company is concentrating in making strategic moves to advance his business and does not need to focus on the maintenance and development of information systems because there' s been a third party who will support them with experienced personnel and experts in the field.
Human resources provided do not need to get as many facilities as employees of companies that actually from the customer, such as health insurance, pension funds, and others.
Getting service experts and experienced professionals with a variety of specialized disciplines in the field of IT.
Save time and money to seek new employment.
Improving employee performance by staying focused on their respective areas of their work. Without the need to consider operational issues in the use of computers and networks.
Consulting assistance to solve operational problems and global faced in IT and help make planning further development of information systems according to the vision and mission set by the customer.
4. SERVICE THAT WE GIVE

There beberpa types of System Maintenance / Maintenance of our Offer, namely:

ON-CALL SERVICE

Service on-call during business hours ( Monday - Friday at 08: 30 to 17: 00 pm) except holidays.
Giving Resonse time 4 ( four) hours of work after a PO is received
Providing service On Call Service if Customer requires service helpdesk
and immediately make P0, when it also began to provide our expert services On-Call
Providing service Free Phone Service ( Free phone support) where Customer can use the phone facility on the Customer Response Center support us, our experts will guide you to check the device and network in order to shorten the time of damage to the number ( 021) 68984716
By CALL HELPDESK

Provides Response time 2 ( two) hours of work
Providing service On Call Service if Customer requires helpdesk service, then when it also began to provide our expert services On-Call
Provide Services Free Phone Service ( Free phone support) where Customer can use the phone facility on the Customer Response Center support us, our experts will guide you to check the device and network in order to shorten the time of damage to the telephone number 02168984716
Provides Free 24 hours for Customer Services Secretary who want to make their complaint anytime on Phone No. 02168984716
On Site Engineer

We provide service visit at least once a month On Site engineer

Placing a number of engineers at customer locations
Availability of skilled manpower reserves. if the relevant experts absent
Engineer will provide service in accordance with applicable contractual agreements
Provide consulting services complex range of issues related to network, operations, or other problem with professionals who are very concerned and mernastikan customer satisfaction.
Escalation of issues to support our back office team
Providing services in User Levels and Svstam Level
Providing IT services in making the monthly Report
Providing services in the documentation system
5. SERVICE ENGINEER FOR Onsite

1. BASIC

Free of charge repair hardware & software services during the contract period
5 hour Response time is calculated after a complaint is received
Service service from Monday - Friday 8: 30 to 17: 00 pm
2. PREMIUM

Free of charge repair hardware & software services during the contract period
2 hour Response time is calculated after the complaint is received
Service service from Monday - Friday 8: 30 to 17: 00 pm
Placing customer technical support in areas where there is demand
24 Hour Emergency Service Call
Free service support via telephone every hour of work with the contact no telp.02168984716, our engineers will provide remedial measures.
Free of charge consultation to network design, upgrades Hardware / software, network equipment replacement and others.
3. EXCLUSIVE

Free of charge repair hardware & software services during the contract period
2 hour Response time is calculated after the complaint is received
Service 7 x 24 hour service
Placing customer technical support in areas where there is demand
24 Hour Emergency Service Call
Free service support via telephone every hour of work with the contact no telp.02168984716, our engineers will provide remedial measures.
Free Remote Service. We provide remote service to do repairs of offices Us
Free of charge consultation to network design, upgrades Hardware / software, network equipment replacement and others.
4. EXCLUSIVE SUPER

Free of charge repair service for hardware & software masakontrak
2 hour Response time is calculated after the complaint is received
Service 7 x 24 hour service
Placing customer technical support in the area 3 days a week
24 Hour Emergency Service Call
Free service support via telephone every hour of work with the contact no telp.02168984716, our engineers will provide remedial measures.
Bia-Free Free Remote Service. We provide remote service to do repairs of offices Us
free of charge consultation to network design, upgrades Hardware / software, network equipment replacement and others.
5. WORK WE DO

Back-Up System

Make a copy / copies to key corporate data that exist on the user' s computer or server into the backup storage ( External Disk / Tape Backup / Zip Disk / etc) .

System Optimization

Perform Defragmentation of data and throw away the rubbish that is on the computer, and fix the error settings so the computer can run normally.

System Rebuild

Construct and rearrange back system damaged by accidental factors, so the system can work normally again.

System Upgrade

Adding functionality, update the existing system in accordance with customer needs, and conduct stability testing for hardware and software.

Training and Training

Provide briefings and consultations to the computer operator, so the operator can operate the computer in accordance with good computer operating procedures and correct.

Update Anti Virus & Virus Cleanup

Conduct Anti-Virus Update Definition file so that the existing anti-virus can protect computers from virus attacks both new amaupun lam virus, and also perform virus scanning and cleaning your computer from viruses.

Security System

Firewall installation and system authentication for securing enterprise systems and critical data from unauthorized outsiders.

Consultation

Provide consultation, analysis and advice in a professional manner to all matters relating to IT.

6. PORTFOLIO

We have the expertise and experience to provide technical dukugan on various network systems and various hardware and software products.

Since 2008 we have been doing maintenance services to private firms and government.

7. CONTACT U.S.

Fecsolution

Address: Vila Mutiara Gading Blok F5/ 9A Bekasi West Java Indonesia 17215
Phone: 021-68984716
Fax: 021-88992017
Email: info@ fecsolution.com
YM: odang_sry
Skype: odang.surya
www.fecsolution.com.
www.aneka-computer-elektronik.com
www.aneka -infotama.com