Specification :

Customer or the customer is a word that is so important for every business, to the extent that the term " customer is king" . Companies will do anything to find new customers and retain desperately existing order not to move to another heart. For that, you have to really understand and become companions for the customer. This book will awaken you:
+ How much is your customer?
Loyalty + pseudo
+ Hotline is not " hot"
+ The more expensive the more easily kesel
+ Etc..

" With the landscape changing to a horizontal business world, customer service is simply pursuing service excellence is not enough anymore. Necessary services that are branded service or even reach the care with character. Through simple stories, but interesting and intriguing, this book will lead you to there. "
--- Hermawan Kartajaya, Founder and President of MarkPlus Inc..

" A cup of coffee to Friend Customer will take you for a moment contemplate the true meaning of service. I was fortunate to have known personally Cyltamia, an energetic and smart. This book deserves to be read and practiced by every businessperson who wants to look different and successful. This book has succeeded gives ' color' to achieve a success. "
--- Suhartono, President Director of Federal International Finance ( FIF)

" This book is very easy to digest and extremely useful to add insight on customer service delivery. Here also obvious that the satisfied customer is the most valuable asset for a sustainable growth business."
--- Ir. Michael Baskoro Palwo Nugroho, MM, Commercial Director of PT Perusahaan Gas Negara ( Persero) Tbk.

" Femina choose Mia as one of facilitator training women entrepreneurs in Indonesia this year, and we saw he was able to inspire the entrepreneurs of SMEs with diverse backgrounds to understand their customers in a way that is not complicated-complicated but effective. As he lay out in the book this. "
--- S. Petty Fatimah, Editor in Chief Femina Magazine