konsultan hospitality ZENTRUM-Indonesia

http://indomonster.com/zentrumhospitality

Who we are
â € ¢ THE ZENTRUM Hospitality Consultant is a team of dedicated senior professionals all with of experience in the Hospitality Industry and Human Resources Development and Consultancy.
â € ¢ The Objective of THE ZENTRUM is to provide hospitality management services, consultancy and HR development to restaurant, cafà © and lounge, hotel, resort owners and prospective hotel and hospitality investors and other service oriented industries with the aim of optimizing the potential of the business through professional guidance and input towards every stage of a hotelâ € ™ s development process from conceptualization, preparation for opening to daily operation.
â € ¢ The team members from THE ZENTRUM are practitioners who are able to provide clients with invaluable insights and understanding not found in text books.
â € ¢ Has been over than 17 years of experiences, THE ZENTRUM team members have been active in the hospitality industry as a group or as an individual from the team providing expertise, consultancy, training, management and other related needs to clients.
â € ¢ THE CENTRE factor from THE ZENTRUM is the team Centre Of Solution Concept whereby all clients are first discussed within the team to obtain the best solutions.
What we do
We will be your full support in operating Food & Beverage, Lodging and any of your hospitality businesses.
1. Feasibility Studies
â € ¢ Conduct a feasibility study for planned hotel property which will include site analysis to determine necessary supporting facilities, technical and operational aspects including staff requirements, financial analysis which covers projected statement and cash flow, breakeven point analysis and rate of return.
â € ¢ Together with the hotel owner and the nominated contractor and estimate on the project cost in line with the agreed master plan.
â € ¢ Representing the owner in making presentation to the investor or financial institution and to the contractor prior and during the construction period.
2. Technical Assistance
â € ¢ In providing technical assistance, our objective is to ensure that all operational requirements are incorporated and into a system, which will result as an efficient, cost and profit oriented hotel investment. Our technical assistance will include the following aspects.
â € ¢ Site Inspection. Site Inspection and analysis to determine appropriate hotel classification considering the location and market segment.
Architectâ € ™ s Brief
Outline the number of rooms and room mix, types of facilities and outlets the hotel should provide. Recommend targeted cost per completed room, space requirement for function rooms, F& B outlet, supporting services outlets and back of the house areas. Interior design and layouts will be evaluated to optimize operational traffic flow.
Construction Phase
To conduct regular site inspection and follow up on the hotel planning, advise on vendors selection, purchasing and proposed finishing.
FF & List
Advise the owner on the choice and purchase of fixtures, furniture and equipments. Also on the selection and evaluation of a kitchen consultant and provide input on kitchen layout and assist in selection of appropriate kitchen equipments.
Pre-Opening Budget
Detail the estimated cost to hire, set-up and train management staff and departmental employees. Cost for pre-opening advertising and public relations activities.
Hotel Opening
Organize hiring and training of staff in line with pre-opening budget, identifying the contractors deficiencies prior to opening, coordinate media package, collateral materials and launching of the hotel.
3. Recruitment & Orientation
â € ¢ This is the critical initial taking-off stage, where everything can go right or wrong. By establishing an effective recruitment process, training, remuneration package and continuous development system, focusing on three main areas: quality of service, staffing and productivity and staff loyalty.
4. Hotel Management Services
â € ¢ Act as operator / management of a hotel property for a specific period and implement a general operating system as agreed and required by the hotel owner and outlined in a management & marketing services contract. We select, recruit, guide and supervise the hotelâ € ™ s General Manager, Financial Controller and Director of Sales and provide the following support services under the agreement :
Business & Marketing Plan
Under our supervision, the General Manager of the hotel will prepare and annual business and marketing plan for approval by the owner.
Revenue Management
Regular meetings with the hotel management combined with training and sales support are designed to focus on improving productivity in all departments.
Gross Operating Profit Management
Supervise cost control and reporting to ensure the realization of hotel G.O.P.
Policy & Procedures
Prepare and provide hotel with a standard operating procedure manuals to ensure a consistency in service delivery.
Service Audit
Conduct service audit on a regular basis to measure improvements in productivity, guest satisfaction and system compliance.
Human Resource Training
Provide guidance and, through the unit management, conduct ongoing in-house training in management and leadership, costumers satisfaction, sales, motivation, presentation skills and other related customized training in order to maintain quality standards and key accounts.
5. Sales & Marketing Support
â € ¢ Provide guidance and direction to the hotel sales & marketing staff as well as support services through our office in Jakarta.

6. Management Operation Audit
â € ¢ Evaluate the implementation of all operational procedures such as departmental operating manuals and standard operational procedures ( SOP ) and system by monitoring progress between internal audit cycles of the hotel operations, reporting cycles ( revenue, expenditures, property operations, maintenance and energy cost ) , strategic planning ( marketing plan and profit budget plan ) and guest service cycles.
7. Owners Representative
â € ¢ Acting on behalf the owners as owners representative in dealings and negotiations with hotel management and operating company to ensure that ownerâ € ™ s interest are duly protected and complied with as agreed.
Our team
The TEAM from The ZENTRUM consists of professionals who are expert in each specific field and have been involved in trade for years. Thus, we are not text book professionals but rather practitioners who are knowledgeable and, above all, experienced in what we do and we believe in a TEAM SOLUTION CONCEPT.
The knowledge and skills from each individual in the TEAM compliments one another for beneficial and value to our clients.
We Preach what We Practice
and
We Practice what We Preach

Write us: consultanthospitality@ yahoo.com
zentrumconsult@ gmail.com

Give us a call: 0812 7088 5777
0877 7556 1297
0817 646 8808

You may click the "Company Info" and "Contact Us" to browse and see other informations of konsultan hospitality ZENTRUM-Indonesia's website.