Specification :

Increasingly, organizations are transforming the way they
work by integrating business processes on a unified
communications ( UC) platform designed to streamline
operations, boost productivity and lower costs. To
improve customer service efforts, many organizations are
launching or already operating customer contact
centers as an integral part of business operations.
ShoreTel® Contact Center Solutions offer organizations
of all sizes an important opportunity to gain a
competitive advantage by improving customer
service, while reducing the cost of deploying and
maintaining a high-performance call center.
The ShoreWare suite of contact center applications is
designed to meet the needs of today’ s businesses. It
delivers a communications platform that puts business
intelligence right where it’ s needed so organizations
can optimize their two most important assets— people
and information.
By deploying a ShoreTel Contact Center solution,
organizations quickly realize the benefits of a fully
integrated business communications system.