Products Catalog

Specification

MATRIX TAPI.NET Call Center Application
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1.Sup port TAPI Compliant PBXes systems ( included Asterisk using TAPI driver)
2. Windows Service Application
3. Real-time Counter boards
-Active Counters
-Cummulative Counters
-Peak Counters
4. Auto-Reset Daily Counter
5. Data Maintenance Scheduler
6. E-mail notifications
7. SMS notifications
8. Smart routings
- By longest logout time
- By Most frequent logout
- By fewest time incoming
- By shortest time incoming
9. Trouble ticket handling
10. 2 automatic trouble ticket escalations
11. Acknowledge requester when ticket created
12. Acknowledge requester when ticket updated
13. Acknowledge requester when ticket closed.
14. Automatic lock ticket in number of day specified.
15. Real-time call monitor
16. Real-time agent status
17. Daily Reporting scheduler
18. Agent performance reports
19. Group performance reports
20. System performance reports
21. Picture caller-id
22. Dashboards
23. Customer phone-book with Static Google Maps Integrations
24. Multi-level user security
25. Web customer self service
26. Web customer registration
27. Web customer forgot password
28. Caller Id based routing
29. Knowledge base
30. Online Customer Support Status Viewer
31. Alarm when No Customer Support Available