Specification :

ThinConnect is an interaction management application for the Avaya platform. It provides a pure thin client
agent layer that can be embedded within any web based CRM application to provide a unified desktop to the agents. The USP of the ThinConnect solution is its ability to enable 2 WAY communication between CIM and CRM Apps to drive productivity and
personalization in your interactions. This solution is Avaya DevConnect certified to work with Avaya Communication Manager and Avaya IC