Specification :

SMSConnect is a generic solution that provides SMS based self service and intelligent communication between customers and organizations. It links up the customers’ mobile phone with the organizations’ human and information resources to provide the
customer with quick and easy access to their information within the organization. While this provides great value for the customers, SMSConnect
also allows organization to engage into one to one interaction with their customers using SMS. This solution is Avaya Devconnect certified to work with Avaya Interaction Center.